Return Window
Eligible return and exchange requests must be started within 30 days of confirmed delivery.
Customer Care
Refund Policy
We want every Avelisse purchase to feel considered, confident, and effortless. This policy explains how eligible returns, exchanges, refunds, damaged items, order issues, and cancellations are handled across our jewelry, handbags, and fashion accessory collections.
Effective June 17, 2026
Clear and Considered Eligible returns and exchanges are supported within the stated return window.
30 Days
Return Support
Avelisse provides free return and exchange support for eligible items when the approved process is followed.
Refund Processing
Approved refunds are generally issued within 5–10 business days after inspection and approval.
Customer Support
Customer support is available around the clock for return, refund, exchange, and order questions.
01
Return Window
Eligible items may be returned or exchanged within 30 days of the confirmed delivery date. Requests submitted after the 30-day period may not qualify for a refund or exchange.
- The 30-day period begins on the date your carrier confirms delivery.
- Your request must be submitted before the return window expires.
- Items must not be shipped back until return instructions have been provided.
- Unauthorized returns may be delayed, refused, or sent back to the customer.
The Avelisse business address is not automatically the return destination. Always follow the return instructions supplied for your specific order.
02
Return Conditions
Returned products must be in a condition suitable for inspection and resale. This protects product quality and helps us process your request accurately.
Eligible Condition
- Unworn, unused, unwashed, and unaltered.
- Free from stains, odors, scratches, makeup, or signs of use.
- Original tags, protective films, dust bags, boxes, and packaging included.
- Jewelry clasps, stones, chains, posts, and settings remain intact.
- Handbags, wallets, belts, scarves, hats, and accessories retain their original shape.
- Proof of purchase or the original order information is available.
May Be Declined
- Items showing wear, misuse, accidental damage, or improper care.
- Products missing tags, hygiene seals, hardware, components, or packaging.
- Items altered, repaired, cleaned, resized, or modified after delivery.
- Returns shipped without approval or outside the authorized process.
- Products that do not match the item linked to the submitted request.
- Requests started after the applicable return period.
Before Shipping Wait for approval and follow the instructions prepared for your order.
Return Process
Four Clear Steps
A complete request allows our support team to confirm eligibility, provide the correct destination, and help your return move through inspection without unnecessary delay.
01
Submit your request.
Provide your order number, checkout email, item name, and the reason for the return or exchange.
02
Receive return instructions.
Our team will review the request and provide the approved return method, destination, and packaging guidance.
03
Pack the item securely.
Include the product, tags, protective materials, accessories, and original packaging whenever available.
04
Complete inspection.
After the returned item arrives, it will be inspected before a refund, exchange, or alternative resolution is approved.
Product Exceptions
Non-Returnable Items
Certain products may not be eligible for return because of hygiene, customization, condition, or the terms shown when the order was placed.
- Gift cards, store credit, and other non-physical value products.
- Personalized, engraved, monogrammed, resized, or custom-made products.
- Items specifically marked as final sale or non-returnable before purchase.
- Pierced earrings with removed, opened, or damaged hygiene protection.
- Hair accessories or other hygiene-sensitive products that have been worn or opened beyond inspection.
- Products damaged by misuse, impact, improper storage, exposure, cleaning, or unauthorized repair.
Sale and promotional items remain eligible under the standard policy unless the product page or checkout clearly identifies the item as final sale or non-returnable.
Inspect Carefully Keep tags, seals, protective films, and original presentation materials intact.
Refund Timing
From Return to Refund
Refunds are issued only after the returned item has been received, inspected, and approved. Processing times can vary depending on the payment provider and financial institution.
Item review
The returned product is checked against the order, stated reason, and required return condition.
Resolution confirmed
You will be notified when the refund, exchange, or alternative resolution has been approved.
Original payment method
Approved refunds are returned to the original payment method used for the purchase whenever possible.
Posting period
Your bank or card provider may require additional time before the credit appears in your account.
Return Delivered
The carrier confirms that the authorized return has reached the designated location.
Item Inspected
The product, packaging, accessories, and request details are reviewed for eligibility.
Refund Issued
Approved refunds are generally initiated within 5–10 business days after inspection.
Credit Posted
The payment provider completes the transaction according to its own processing schedule.
Special Situations
Order Resolutions
Different order issues require different documentation and next steps. Review the category that most closely matches your situation.
Exchanges
Keep the original item unusedSize, Style, or Color
Eligible items may be exchanged within 30 days. Replacement availability is not guaranteed and depends on current inventory when the request is approved.
Damage or Error
Do not discard the packagingDamaged or Incorrect
Report damaged, defective, incomplete, or incorrect items as soon as possible. Include clear photos of the product, packaging, shipping label, and visible issue.
Delivery
Provide the tracking detailsMissing Packages
If tracking shows delivery but the package cannot be located, check the delivery area, household members, neighbors, and carrier notices before submitting a request.
03
Order Cancellations
Cancellation requests should be submitted immediately after an order is placed. We will make a reasonable effort to stop processing, but cancellation cannot be guaranteed once fulfillment has started.
- An order may be canceled only if it has not entered fulfillment or shipment preparation.
- Orders that have already shipped cannot be canceled and must follow the standard return process.
- Address changes are not guaranteed after an order has been submitted.
- Promotional discounts, subscriber discounts, and automatic discounts have no separate cash value.
- Refunds reflect the actual amount paid after discounts, adjustments, and applicable taxes.
- Avelisse does not charge a restocking fee for approved eligible returns.
Common Questions
Refund FAQ
These answers cover the most common questions about eligibility, refunds, exchanges, discounts, and return shipping.
How long do I have to request a return?
Eligible return and exchange requests must be started within 30 days of confirmed delivery. The returned product must meet the condition requirements stated in this policy.
Are eligible returns and exchanges free?
Yes. Avelisse provides free return and exchange support for eligible items when you use the approved instructions and return method supplied for your request.
Can I send my return to the business address?
Not unless your return instructions specifically direct you to do so. The business address is not automatically the approved return destination for every order.
Can I return an item purchased with a discount?
Discounted and promotional items may be returned when they meet the standard eligibility requirements, unless they were clearly marked as final sale or non-returnable before purchase.
Will I receive the full original price?
Your refund is based on the amount actually paid after discounts and adjustments. Promotional savings and subscriber discounts are not refunded separately or converted into cash.
How will my refund be issued?
Approved refunds are generally issued to the original payment method. If that method is no longer available, our team will review the available resolution options.
What happens if my return is declined?
A return may be declined when it falls outside the return window, does not meet the condition requirements, is excluded from return, or was sent without authorization. Our team will provide the available next step after inspection.
What should I send for a damaged item claim?
Include your order number, a description of the issue, clear photos of the product, close-up photos of the damage, the shipping packaging, and the shipping label. Keep all packaging until the claim has been reviewed.
Need Assistance
Request Support
Include your order number, checkout email, product name, reason for the request, and any relevant photographs. A complete request helps our team review eligibility and provide accurate instructions.
Support Email support@avelisse.xyz
Support Phone +1 (906) 789-5634
Business Address 24824 Lauren St, Warren, MI 48089, United States
Support Availability 24/7 customer support for order, return, refund, and exchange questions.
