Shipping Information
Free Shipping on every Avelisse product
3-5 Business days for estimated delivery
24/7 Customer support for shipping questions
Shipping, Made Simple.
Every Avelisse order is prepared with care and supported from confirmation through delivery. Enjoy free shipping on every product, an estimated 3-5 business day delivery window, and clear tracking once your order is on the way.
Avelisse Promise Clear updates, careful handling, and support when you need it.
At a Glance
What to Expect.
Shipping should feel straightforward. These four essentials explain how your order moves from checkout to your door, whether you selected jewelry, a handbag, sunglasses, a scarf, or another Avelisse accessory.
Free Shipping
Free shipping is included on every product. No shipping code is required for the standard service shown at checkout.
Delivery Estimate
Most orders are expected to arrive within 3-5 business days. Weekends, holidays, destination conditions, and carrier events may affect timing.
Tracking Updates
Once your order ships, tracking information is sent using the contact details provided at checkout. Carrier scans may take time to appear.
Shipping Support
Our support team is available 24/7 to help with delivery questions, address concerns, tracking issues, and shipment-related requests.
Before Dispatch
Prepared with Care.
Before a parcel leaves for delivery, the order details are reviewed and the selected pieces are prepared for transit. Packaging choices may vary by product type so jewelry, handbags, wallets, sunglasses, scarves, hats, and hair accessories can travel appropriately.
-
Order details are reviewed. Your item selection, delivery information, and checkout details are checked before shipment.
-
Packaging follows the product. Delicate pieces and structured accessories may require different protective materials and parcel sizes.
-
Tracking begins after carrier acceptance. The first visible scan may not appear immediately after your shipping confirmation is sent.
Order Journey
Four Clear Stages
From Checkout to Door.
Your order moves through a simple sequence. The exact timing of each stage can vary, but these are the updates you can expect along the way.
Order Confirmed
Your order is received and a confirmation is sent to the email address used at checkout.
Order Prepared
Your selected pieces are reviewed, organized, and prepared for the appropriate shipping parcel.
Order Shipped
A shipping confirmation is sent when the parcel is transferred into the carrier network.
Order Delivered
The carrier completes final delivery using the address and available delivery instructions on the order.
Follow Your Parcel.
Use the tracking details in your shipping confirmation to follow the parcel. Tracking events are provided by the carrier and may update at different intervals throughout the route.
01
Label Created Shipment information has been prepared.
Early Stage
02
In Transit The parcel is moving through carrier facilities.
On the Way
03
Out for Delivery The parcel is scheduled for final delivery.
Final Route
04
Delivered The carrier has completed the delivery scan.
Complete
When Updates Pause.
A tracking page can remain unchanged while a parcel moves between facilities. It can also take time for the first scan to appear after a shipping confirmation is issued.
-
Allow time for the first scan. A label can be created before the carrier posts the first movement event.
-
Check the full tracking history. Carrier pages may show exceptions, attempted delivery notes, or updated delivery estimates.
-
Keep your order number ready. It helps our team review the shipment faster when you need assistance.
Split Shipments
Items in one order may arrive in separate parcels when size, availability, or handling needs differ. Each parcel may receive its own tracking update.
Delivery Readiness
Review Before Arrival.
A few simple checks can help prevent avoidable delivery issues. Confirm your address at checkout, watch for carrier updates, and inspect the parcel shortly after it arrives.
-
Use a complete delivery address. Include apartment, suite, unit, building, or access information when it is required for successful delivery.
-
Monitor delivery-day updates. Carrier alerts may include a revised time window, attempted delivery, or a safe-location note.
-
Inspect the parcel promptly. If the package or item appears damaged, keep the packaging and document the condition for support review.
After Delivery
Open and Check.
Once your parcel arrives, compare the contents with your order confirmation and inspect each item in a clean, well-lit space. Prompt review makes it easier to address any delivery concern accurately.
-
Confirm every item received. For split shipments, compare the tracking details before assuming an item is missing.
-
Keep packaging during inspection. Original packaging can be useful when a damaged or incorrect item needs support review.
-
Use the 30-day support window. Eligible items can be reviewed for return or exchange within 30 days under the store policy.
Shipping FAQ
Common Delivery Questions.
Review these answers for the most common situations involving timing, tracking, addresses, delivery scans, and damaged parcels.
Is shipping free on every product?
Yes. Avelisse provides free shipping on every product. The standard free shipping option is applied automatically and does not require a promotional code.
How long does delivery take?
The estimated delivery window is 3-5 business days. Weekends, holidays, destination conditions, severe weather, carrier disruptions, or other events outside Avelisse control may affect timing.
Where can Avelisse deliver?
Available delivery destinations are confirmed during checkout. Enter your complete address to see whether the order can be accepted for that location.
Can I change my shipping address?
Submit any correction as quickly as possible. Changes are not guaranteed after processing or carrier transfer has begun, so the address should always be reviewed before checkout is completed.
Why has tracking not updated?
Tracking can pause while a parcel moves between carrier facilities, and the first scan may take time to appear after shipment. Review the carrier page again later and keep your order number available when support is needed.
Why did only part of my order arrive?
An order may be divided into more than one parcel because of size, availability, or handling requirements. Review all shipment confirmations and tracking numbers connected to the order.
What if tracking says delivered?
Check the delivery area, mailbox, building reception, household members, neighbors, and any carrier photo or safe-location note. Some delivery scans appear shortly before the parcel is physically located.
What if my parcel arrives damaged?
Keep the parcel, item, inserts, and protective materials. Take clear photos of the exterior, shipping label, internal packaging, and affected product, then request support promptly with your order number.
Need Shipping Help?
We Are Here 24/7.
For faster assistance, include your order number, full name, checkout email, delivery address, tracking number, and a concise description of the shipping issue. Photos are helpful when a parcel or item arrives damaged.
