Return requests should be submitted within 30 days of the confirmed delivery date.
Returns & Exchanges
Returns, made beautifully simple.
We want every Avelisse piece to feel right from the moment it arrives. Eligible jewelry, handbags, and accessories may be returned or exchanged within 30 days of delivery, with clear guidance and complimentary return support.
30 Days
Return or exchange window from delivery
Free
Complimentary eligible returns and exchanges
24/7
Customer support for return questions
Designed For Confidence
Clear guidance for jewelry, handbags, sunglasses, scarves, belts, and everyday accessories.
30
Items should be unused, unworn, undamaged, and returned with original packaging and included accessories.
Eligible pieces may be exchanged for another available size, color, style, or product option.
Please wait for return instructions before shipping an item back to avoid delays or processing issues.
Return Eligibility
Before You Request
A few details protect every piece.
A quick condition check helps us process your return or exchange accurately while preserving the quality expected from Avelisse.
Eligible Condition
Ready for a smooth review.
Your return or exchange is generally eligible when the following requirements are met.
The request is within 30 days.
The return window begins on the date your order is confirmed as delivered.
The item remains unused and unworn.
Jewelry, bags, and accessories should show no signs of wear, alteration, washing, or fragrance.
Original packaging is included.
Return boxes, pouches, tags, protective materials, straps, charms, and included parts whenever applicable.
The return has been approved first.
Wait for instructions and the correct return destination before sending your parcel.
Choose Your Path
Three Request Types
Return, exchange, or report an issue.
Select the request that best matches your order so the correct resolution can be arranged from the beginning.
Send an eligible item back.
Choose a return when an unused and eligible item is no longer the right choice. Once received and inspected, an approved refund is issued to the original payment method.
Choose a better fit or style.
Request an exchange for another available size, color, design, or eligible product option. Availability is confirmed during review.
Report damage or an incorrect item.
Contact us promptly if your order arrives damaged, incomplete, defective, or different from what you ordered. Keep the packaging and provide clear photographs.
Category Care
Return each piece thoughtfully.
Different accessories require different handling. Use these category-specific reminders before repacking your item.
Important
Items showing wear, scratches, stains, odors, stretching, missing parts, removed hygiene seals, or altered packaging may not qualify for a standard return.
Jewelry
Keep necklaces, earrings, bracelets, rings, anklets, brooches, and pins unworn, untangled, and secured inside their original protective packaging.
Handbags
Return bags with straps, dust covers, charms, inserts, protective wrapping, hardware covers, and original tags intact whenever supplied.
Accessories
Sunglasses, belts, scarves, hats, hair accessories, keychains, and bag charms should be unused and free from marks, stretching, or fragrance.
Gift Orders
Gift items may be reviewed using the original order details. Refunds are normally issued to the original purchaser and payment method.
Return Process
Simple And Guided
Four steps from request to resolution.
Do not send an item back before receiving instructions. Unapproved parcels may be delayed, refused, or sent to the wrong processing location.
Thoughtful Handling
Keep every original component together before repacking.
How It Works
Prepare the request clearly.
01
Gather your order details.
Have your order number, customer name, checkout email, product name, and delivery date ready.
02
Explain the requested resolution.
State whether you prefer a return, exchange, replacement review, or assistance with a damaged or incorrect item.
03
Provide photographs when needed.
For damage, defects, missing parts, or incorrect products, include clear images of the item, packaging, and shipping label.
04
Follow the approved instructions.
Use the return destination and packaging guidance provided to you, then retain proof of shipment until processing is complete.
Refund Timing
Reviewed carefully, returned securely.
Returned items are inspected before a refund or exchange is finalized. You will receive confirmation when your return has been reviewed and approved.
Your item is checked against the approved request, original condition requirements, and included packaging.
Once approved, the refund, exchange, or replacement resolution is prepared according to your request.
Approved refunds are normally issued to the original payment method used for the purchase.
Your bank or card provider may require additional business days to display the completed refund.
Special Situations
Helpful Details
Extra care for uncommon order issues.
Some requests need additional information, photographs, or product-specific review before the best solution can be confirmed.
Keep the item and packaging together.
Photograph the item, damaged area, outer parcel, internal packaging, and shipping label. Report the issue as soon as possible after delivery.
Show everything received in the parcel.
Include a photograph of all contents and the packing materials so the order can be compared with the original purchase details.
Promotional terms may differ.
Products clearly marked as final sale may not qualify for a standard return unless they arrive damaged, defective, or incorrect.
Seals and protective elements matter.
Certain earrings, hair accessories, hats, or closely worn items may require intact hygiene seals or protective packaging to remain eligible.
Frequently Asked Questions
Quick answers before you begin.
Review these common questions for a clearer return or exchange experience.
How long do I have to request a return?
Eligible returns and exchanges should be requested within 30 days of the confirmed delivery date.
Are eligible returns and exchanges free?
Avelisse provides complimentary return and exchange support for eligible requests that follow the approved process and instructions.
Can I send my item back immediately?
No. Please wait for approval and return instructions before shipping anything. Return locations and handling steps may vary by order.
Can I exchange for a different product?
Eligible exchanges may be arranged for an available size, color, style, or product option. Availability is confirmed during review.
What happens if my item was damaged?
Keep the item and all packaging, then provide your order details and clear photographs of the damage, parcel, packaging, and shipping label.
Can worn jewelry or accessories be returned?
Standard returns generally require items to remain unused, unworn, undamaged, and complete with original packaging and protective materials.
When will my refund appear?
After your return is received, inspected, and approved, the refund is issued to the original payment method. Your bank may require additional processing time.
What information should I provide?
Include your order number, name, checkout email, product name, requested resolution, reason for the request, and photographs when relevant.
Need Return Support?
Share the details and begin your request.
Include your order number, checkout email, item name, requested resolution, and photographs when relevant. Avelisse customer support is available 24/7.
